Realized mid-day that our furnace was not working. Of course on one of the coldest days this year. Called for service and two hours later Wiley arrived. He was polite, communicative and quick, even having to run and get a replacement part. Schneider did not install this furnace (unfortunately). We communicated an issue we had. He trouble-shooted the problem and corrected. We also use Schneider for annual maintenance on a second, older furnace. Very pleased with the service we get.